HBDD Privacy Policy
Your data, our responsibility

1 What data we collect

HBDD Certain personal information is collected to provide our services and manage your account on the platform. This data is collected entirely on the basis of your consent.

Directly collected information:

• Identity information: Full name, date of birth, and nationality.
• Contact information: Mobile number, email address, and current address.
• Financial information: Payment method (bKash/Nagad/Rocket number) and transaction history.
• Identity verification documents: Copy of national ID or passport (as part of the KYC process).
• Account information: Username, password (encrypted), and security questions.

Automatically collected information:

• Device Information: Device type, operating system, and browser version.
• Usage Data: Pages visited, time spent on each page, and buttons clicked.
• Network information: IP address, location (country level only), and internet connection type.
• Cookies & tracking: Session cookies and preference cookies (details below).

2 How Your Data Is Used

HBDD Your information is used only for specific, legitimate purposes. We never misuse your data.

Your data is also used for fraud detection and prevention, customer support, regulatory compliance, and platform security. With your consent, we may also inform you about promotional offers and new features.

3 Data sharing & disclosure

HBDD Your information is never sold to third parties. However, limited data may be shared in certain circumstances:

• Payment processor: Only the necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Identity verification service: Data may be shared with registered, licensed verification services as part of the KYC process.
• Law enforcement agencies: Information may be disclosed to the relevant authorities in the case of a court order or other legal obligation.
• Gaming regulator: Certain information may be required to be shared with regulatory authorities under the terms of our license.

Outside of the cases listed above, your information is never shared with anyone. All third-party partners are required to uphold the same privacy standards.

4 Data retention & deletion

HBDD Your data is retained only for as long as necessary — for the duration your account remains active and as required to meet legal obligations.

• Account information: Up to 5 years after account closure (for legal compliance).
• Transaction Records: Up to 7 years maximum (in accordance with financial regulatory guidelines).
• Log Files & Usage Data: Automatically deleted after 90 days.
• Support conversations: Retained for up to 2 years after resolution.
• Cookie information: Deleted at the end of a session or upon expiry of the set duration.

You may request deletion of your account at any time. All data beyond legal obligations will be removed within 30 days. Financial transaction records, however, are retained for the period required by law.

5 Cookie Policy & Tracking

HBDD This website uses various types of cookies — small text files stored in your browser that help improve your experience on the platform.

Types of cookies:

• Essential Cookies: Maintaining login sessions and storing security tokens — the platform cannot function without these.
• Functional cookies: Remembers your language preference, betting preferences, and theme settings.
• Analytics cookies: To understand which pages receive the most traffic and identify areas that need improvement.
• Marketing cookies: To show you relevant offers based on your preferences (you may opt out at any time).

Cookies can be disabled at any time through your browser settings, though turning off essential cookies may cause some platform features to stop working. To opt out of marketing cookies, please contact our support team.

6 Security measures

HBDD The highest technical and organizational measures have been put in place to keep your information secure.

• Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Password hashing: Passwords are stored using bcrypt or Argon2 hashing.
• Two-factor authentication (2FA): OTP-based authentication for an added layer of account security.
• Firewall & DDoS protection: Advanced security measures at the server level.
• Regular security audits: Periodic audits conducted by third-party security experts.
• Staff training: All staff receive regular training on data privacy and protection.

Please note that no one can guarantee 100% security on the internet. In the event of a security breach, we will notify affected users within 72 hours.

7 Your rights

HBDDUnder our Privacy Policy, you have the following rights:

1. Right to Access: The right to know what information we hold about you.
2. Right to correction: The right to request correction of inaccurate or incomplete information.
3. Right to erasure: The right to request deletion of your data under certain circumstances.
4. Right to Restrict Processing: The right to request that your data be used only for specific, limited purposes.
5. Right to data portability: The right to receive your data in a structured, portable format.
6. Right to object: The right to object to your data being used for marketing purposes.

To exercise any of these rights, email us at support@hbdd.ws. We will aim to respond within 72 hours and complete your request within 30 days.

8 Children's privacy

HBDD The platform is intended for users aged 18 and above only. We do not knowingly collect data from minors.

If we find evidence that a minor has created an account or provided personal information, we will immediately close that account and delete all associated data.

If you believe a minor is using our platform, please contact us right away.

9 About third-party services

HBDD The platform integrates certain third-party services such as payment gateways and KYC providers, each of which may have their own privacy policies.

We only work with trusted, licensed service providers and ensure through contractual agreements that they maintain the same standards. However, for each third party's own operations, HBDD Not liable.

10 Policy changes & updates

HBDD We reserve the right to update this Privacy Policy at any time. Changes will be published on this page and the "Last Updated" date will be revised accordingly.

• You will be notified by email or on-platform notification before any significant changes take effect.
• Minor changes may take effect immediately.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend reviewing this page regularly, especially when you start using a new service.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us:

• Email: support@hbdd.ws
• Live Chat: Active on the platform 24/7
• Help center: Help Center You'll find answers to common questions on this page.

We take all privacy-related complaints seriously and aim to respond within 72 hours. If your complaint is not resolved to your satisfaction, you have the right to escalate it to the relevant regulatory authority.